Elasticsearch, Logstash, and Kibana enjoy the benefit of acquiring lively and beneficial communities. You've our assurance of superior-excellent support and solitary supply of real truth as an Elasticsearch Service purchaser, though the Elastic community will also be a valuable resource for yourself when you need it.
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For anyone who is using a distribution checklist as your registered email, You may as well sign up a next e-mail handle with us. Just open a scenario to let's know the name and e mail address you want to to be added.
Within the Elasticsearch Services Console: Go to the Support web site or pick the support icon, that appears similar to a life preserver, on any webpage from the console. Contact us by e-mail: [email protected]
Contain the deployment ID that you want help with, particularly when you have got many deployments. Yow will discover the deployment ID on the overview web page to your cluster during the Elastic Cloud Console.
If you're on an Elasticsearch Services Typical subscription therefore you have an interest in relocating to Gold or Platinum support, remember to contact us. We also endorse that you choose to examine our greatest methods guide for receiving the most out of your respective support expertise:
We can offer support irrespective of whether your natural environment is on-prem or while in the cloud. Make contact with our team to debate your distinct infrastructure and needs, such as SLAs and protection wants.
If you have any specialized thoughts that aren't for our Support group, hop on our Elastic community message boards and get answers from your gurus during the Group, like men and women from Elastic.
For people without the need of an active membership, pay a visit to the Elastic Group community forums and get solutions with the specialists within the Group, such as men Elasticsearch support and women from Elastic.
If you only signed up for the trial, you do not get usage of the Support Portal until you subscribe. As an alternative, you may request assist utilizing the other methods in depth In this particular doc.
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By email: [email protected]. In case you contact us by e-mail, be sure to use the e-mail address that you choose to registered with, in order that we can assist you far more speedily. In case you are employing a distribution list as your registered e-mail, You may also sign-up a second e-mail address with us.
Explain the challenge. Contain any appropriate particulars, together with mistake messages you encountered, dates and periods when the challenge occurred, or anything you think that may very well be beneficial.
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Support is furnished by e-mail or in the Elastic Support Portal. The primary concentration of support is to make sure your Elasticsearch Assistance deployment exhibits a inexperienced status and is obtainable. There is not any assured First or ongoing response time, but we do try to have interaction on each and every difficulty inside of 3 business days.
Include things like the deployment ID that you want assist with, particularly if you've many deployments. The deployment ID can be found around the overview website page in your cluster in the Elasticsearch Services Console.
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As an Elasticsearch Assistance client, you might obtain an electronic mail with Guidance ways to log in for the Support Portal, where you can observe equally latest and archived instances.
Just open up a case to allow us to know the identify and email tackle you would like to get extra. When opening a case, there are a few things you can perform to receive support more rapidly: