Elasticsearch, Logstash, and Kibana appreciate the good thing about getting vibrant and valuable communities. You have got our assurance of superior-high-quality support and solitary source of truth as an Elasticsearch Company purchaser, although the Elastic Neighborhood may also be a handy source for you personally whenever you want it.
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The primary concentration of support is to be certain your deployment exhibits a eco-friendly standing and is available. There isn't any confirmed Original or ongoing reaction time, but we do strive to have interaction on every difficulty in just a few company days.
With the Elasticsearch Service Console: Visit the Support web site or pick out the support icon, that looks similar to a daily life preserver, on any webpage while in the console. Call us by electronic mail: [email protected]
Get in Touch Why Instaclustr Unmatched expertise Our support workforce has intensive expertise in Elasticsearch’s complex facts and operational nuances. Our managed service pedigree and broad shopper base ensures that we possess the expertise to fit any buyer ecosystem. It’s what we do everyday Every day, we provide mission significant, high performance, and constantly-on knowledge methods for our customers. Our business is focused on the operational general performance of Elasticsearch and complementary open supply information layer systems. Committed staff Elasticsearch support workforce is built up of dedicated engineers and Elasticsearch specialists with substantial operational knowledge. We now have the ability to enable keep your clusters working proficiently and effectively underneath various ailments and use conditions Unmatched knowledge Our support team has comprehensive expertise in Elasticsearch’s technological aspects and operational nuances.
In case you have any technological thoughts that aren't for our Support team, hop on our Elastic Local community boards and get answers from the experts during the Group, which include men and women from Elastic.
Our managed services pedigree and wide purchaser base makes certain that we provide the knowledge to suit any buyer surroundings. It’s what we do everyday On a regular basis, we supply mission vital, high effectiveness, and often-on data alternatives for our shoppers. Our firm is focused on the operational general performance of Elasticsearch and complementary open supply data layer systems. Focused group Elasticsearch support workforce is created up of committed engineers and Elasticsearch industry experts with extensive operational expertise. We now have the chance to enable keep the clusters functioning efficiently and proficiently below many situations and use conditions Spin up a cluster in minutes Cost-free Demo
When you've got any technical inquiries that are not for our Support crew, hop on our Elastic Group community forums and have solutions with the professionals during the Local community, including people today from Elastic.
For users without having an Lively subscription, pay a visit to the Elastic Local community forums and acquire solutions through the industry experts while in the community, which include people from Elastic.
If you only signed up for the demo, you do not get access to the Support Portal till you subscribe. Rather, you'll be able to ask for assist utilizing the other solutions comprehensive In this particular doc.
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By e-mail: [email protected]. In the event you contact us by electronic mail, you should use the e-mail tackle that you just registered with, in order that we will help you more rapidly. If you're employing a distribution listing as your registered e-mail, You may also sign up a 2nd email handle with us.
Describe the trouble. Contain any relevant aspects, which include mistake messages you encountered, dates and moments when the trouble occurred, or the rest you think that might be handy.
Our support internet pages are actually furnished in English, to translate to your required language You can utilize the constructed-in translate functionality in Chrome or Firefox.
With the release of The brand new Support Portal, even In case you have an present account, you could be prompted to update your password.
Include things like the deployment ID that you want help with, especially if you have many deployments. The deployment ID are available around the overview web site in your cluster from the Elasticsearch Services Console.
Lots of people promote support and afterwards don’t stroll the stroll. Being a pure open source organization, we are able to only differentiate on rate and support, and we care deeply about sustaining excellent support and fixing our buyers’ troubles immediately.
Being an Elasticsearch Assistance purchaser, you Elasticsearch support might get an e mail with Recommendations the way to log in to your Support Portal, in which you can keep track of the two existing and archived circumstances.
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